Privacy Policy
The Elissa House ("we," "us," or "our") operates theelissahouse.com and provides wedding, event, and vacation rental services in Galveston, Texas. This policy explains what information we collect, how we use it, and the choices you have.
By using our website or submitting an inquiry, you agree to this policy.
Information we collect
Information you give us directly
When you submit an inquiry form, book a tour, sign a contract, or contact us by phone or email, we may collect:
Your name, email address, and phone number
Your event date, guest count, and budget range
Details about your event, preferences, and vendors
Billing and payment information, processed through our third-party payment providers
Any other information you choose to share with us
Information collected automatically
When you visit our website, we and our service providers may automatically collect:
Your IP address, browser type, and device information
Pages you visited, time spent, and links you clicked
The website or ad that referred you to us
General location information derived from your IP address
Information from advertising platforms
If you submit a lead form on Facebook or Instagram, Meta shares the information you provided in that form with us, including your name, email address, phone number, and your answers to our questions.
Cookies and tracking technologies
We use cookies and similar technologies, including the Meta Pixel, to understand how visitors use our site and to measure and improve our advertising.
The Meta Pixel allows us to:
See which of our ads led to inquiries
Show relevant ads to people who have visited our website
Build audiences of people similar to our past inquirers
This means Meta may receive information about your visit to our site, including pages viewed and actions taken. Meta's use of that information is governed by their own privacy policy, available at facebook.com/privacy/policy.
Your choices:
Most browsers let you block or delete cookies through their settings
You can control the ads you see and how your data is used through Facebook and Instagram ad settings
Many browsers offer a "Do Not Track" signal, though there is currently no industry standard for how sites should respond to it
Blocking cookies may affect how parts of our site work.
How we use your information
We use the information we collect to:
Respond to your inquiry and answer your questions
Schedule and conduct tours, calls, and consultations
Prepare proposals, contracts, and invoices
Plan and coordinate your event
Process payments
Send you follow-up emails and information about our services
Coordinate with vendors on your behalf, with your direction
Measure and improve our advertising and website
Keep records required for accounting, insurance, and legal purposes
How we share your information
We do not sell your personal information.
We share information only as needed to run our business:
Service providers. We use third-party tools to operate, including our client management system (HoneyBook), our website host (Squarespace), our payment processors, our email provider, and our event insurance partner. These providers may access your information only to perform services for us.
Advertising platforms. As described above, Meta may receive information about your interactions with our website and ads.
Affiliated businesses. The Elissa House is affiliated with The Host Haus, our event design and floral studio. If you express interest in design or floral services, we may share your inquiry details with The Host Haus so they can help with your event.
Vendors for your event. With your direction, we may share event details with caterers, planners, photographers, or other vendors working on your wedding.
Legal requirements. We may disclose information if required by law, subpoena, or court order, or to protect our rights, property, or safety, or that of others.
Business transfers. If our business is sold or merged, your information may transfer as part of that transaction.
How long we keep your information
We keep inquiry information as long as needed to respond and follow up, and typically for a reasonable period afterward in case you return to us later.
We keep contract, payment, and event records as long as required for accounting, tax, insurance, and legal purposes.
You may ask us to delete your information at any time, subject to any records we are legally required to keep.
Your rights and choices
Depending on where you live, you may have the right to:
Request a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Opt out of marketing emails
Opt out of the sale or sharing of personal information, though we do not sell personal information
To make any of these requests, email us at Madison@theelissahouse.com. We will respond within a reasonable time and may need to verify your identity first.
You can unsubscribe from marketing emails at any time using the link at the bottom of any email. We will still contact you about an event you have booked with us.
Data security
We use reasonable measures to protect your information, including working with reputable service providers who maintain their own security practices. No method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.
Children's privacy
Our services are directed to adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.
Third-party links
Our website and communications may link to third-party sites and tools, including our client portal and scheduling links. This policy does not cover those sites, and we encourage you to review their privacy policies.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top. Significant changes will be posted on this page. Please check back periodically.
Contact us
Questions about this policy or your information:
The Elissa House 11831 Sunbather Ln Galveston, TX 77554
Email: Madison@theelissahouse.com Phone: (832) 225-2169